Posts

Nielsen and the importance of metadata

Service design - measuring things in different ways

Sketchup for library plans

Ned Potter's Marketing Toolkit

Second Life: ideal for Silver Surfers?

New Babbage : a steampunk city

Customer journey mapping at Birmingham City University

Limericks for Engineers

A medieval woman cataloguer?

Using Up-Goer Five to describe conference networking

Summary of the LIbraries@cambridge2014 conference

Quality services in the public and business world